
The decision of the forum comes after a passenger Sachin Dhiman filed a complaint alleging that he was sold a beverage for Rs 15, which had an MRP of Rs 12 "from its retail outlet". The decision was taken after moving ex-parte against the opposite party. It also took note of the plight of passengers "who in transit cannot protest or have little choice but to avail services and whatever cost". The 5 lakh punitive compensation has been directed to be deposited at the Delhi State Legal Services, Patiala House. The complainant was awarded Rs 10,000 as compensation as "litigation charges and harassment"
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