Tuesday, February 19, 2013

Indian Railways Catering and Tourism Corporation fined Rs 5 lakh for overcharging

NEW DELHI: Indian Railways Catering and Tourism Corporation (IRCTC) was told to pay Rs 5,10,000 for overcharging a consumer by Rs 3. Consumer Dispute Redressal Forum took note of the "unfair and restrictive" practice of overcharging passengers and justified high penalty keeping in view "the gravity and scale of gain by overcharging in 24x7 railways operation all over India".

The decision of the forum comes after a passenger Sachin Dhiman filed a complaint alleging that he was sold a beverage for Rs 15, which had an MRP of Rs 12 "from its retail outlet". The decision was taken after moving ex-parte against the opposite party. It also took note of the plight of passengers "who in transit cannot protest or have little choice but to avail services and whatever cost". The 5 lakh punitive compensation has been directed to be deposited at the Delhi State Legal Services, Patiala House. The complainant was awarded Rs 10,000 as compensation as "litigation charges and harassment"

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